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QPR Pay FAQs

Frequently Asked Questions

Overview

What is QPR Pay?
QPR Pay is a brand new payment solution, giving Rangers supporters the opportunity to earn increased levels of QPR Cash and benefit from superb bespoke offers from the club’s sponsors and partners.

How does it work?
Supporters can make QPR Pay transactions by using their new card or mobile payment wallet, with the process for making the payment as simple as it would be with a standard bank card or smart phone.

Once a supporter’s account had been activated, they can simply tap the card or phone on a scanner to make a contactless payment or use the chip and pin function.

QPR Pay also supports online transactions, so whether a supporter is doing their weekly supermarket shop or purchasing a new TV, Rangers fans can enjoy even more opportunities to increase their QPR Cash.

Why should I use QPR Pay?
QPR Pay will give supporters the perfect opportunity to earn even more QPR Cash for use in the Superstore. For each transaction they will receive 2% of the transaction total into their account plus their transaction fee, meaning supporters will make even further savings on all their Rangers merchandise needs.

What is the difference between QPR Cash and QPR Pay?
QPR Cash is essentially the amount of money available to a supporter to use as a discount in the Superstore. Since it’s inception in 2016, supporters have been able to accrue funds on a yearly basis depending on the actions they perform. Full QPR Cash details can be found HERE.

QPR Pay is a brand new extension to QPR Cash, which is giving supporters the opportunity to earn a bonus 2% of a transaction’s value if the payment is made using their QPR Pay card or via a mobile payment both in-store and online.

Who can take part in QPR Pay?
If a supporter is aged 18 & over and holds a 2019/20 Season Ticket, 2019/20 Membership or 2019/20 W12 Season Ticket they will be eligible to take part in QPR Pay.

When will I receive my QPR Pay Card?
Supporters will receive their QPR Pay cards in the post in time for the start of the 2019/20 season. Please note, the Mastercard logo will not feature on the cards for under 18’s as the payment functionality will not be available for them.

What do the numbers on my new card mean?
The front of the QPR Pay card will look like a standard payment card that is issued from a bank, this will include the 16 digits provided to every Mastercard account to make an online payment.

The reverse of the card will display the card verification code (CVC) number alongside the supporter’s Season Ticket and Membership details.

Who shall I contact if I have further questions about QPR Pay?
For further information, supporters are advised to visit the QPR Pay page on their QPR account which will be available from the summer of 2019. Once there, supporters will find full contact information for the QPR Pay payment provider, who offer a 24/7 customer enquiry service.

What do I do if my card is lost or stolen?
In the first instance, supporters are advised to head to the QPR Pay page of their online account and click the ‘Block’ button to prevent further use. Once this step has been completed, they should get in touch with the QPR Box Office to arrange the printing of a new card – please note, there will be a charge of £10 per card reprinted.

What can I do if my card is lost or stolen?
In the first instance, supporters are advised to head to the QPR Pay page of their online account and click the ‘Block’ button to prevent further use. Once this step has been completed, they should get in touch with the QPR Box Office to arrange the printing of a new card – please note, there will be a charge of £10 per card reprinted.

Where can I view QPR Play terms & conditions?
Full terms and conditions of use will be available in due course.

Is the card a debit or credit card?
The QPR Pay card is a debit card.

Can I use my QPR Pay card to withdraw cash from a cash machine?
Yes. There will be a transaction fee of £x.

Setup

How do I activate my QPR Pay account?
Once a supporter has received their new card, they can activate their account by visiting the QPR Pay page on their QPR online account. On this page, supporters will be required to link their bank details to their QPR Pay account to begin spending.

Do I need to pay to activate my account?
No. Activating a QPR Pay account is a free process.

I haven’t yet received my new card, what should I do?
Supporters will receive their 2019/20 season card by the 1st week in August 2019. Eligible supporters who do not receive their card 72 hours prior to the following home fixture should contact the QPR Box Office by calling 0208 740 2613 during normal office opening hours or emailing [email protected].

Payments

How can I make transactions using QPR Pay?
Supporters can use their new QPR Pay card to make chip & pin transactions and contactless (contactless payments up to £30) transactions

Where can I use QPR Pay?
QPR Pay can be used at all retailers who accept Mastercard payments.

Is there a limit on spending?
Supporters can only be awarded a maximum of £20 QPR Cash for a transaction. Therefore, any transaction above £1,000 will still only be awarded with £20 QPR Cash.

Is there a transaction charge for using QPR Pay?
There is a nominal 15p transaction charge for all transactions made using a QPR Pay card plus a 0.75% load fee. However, all transaction charges/load fees will be reimbursed back onto a supporter’s QPR Cash balance, which ensures that all eligible supporters who have activated and subsequently used their cards incur no charges.

Where can I see a list of my transactions?
A full list of transactions can be viewed on a supporter’s QPR app or online account, accessible by visiting pay.qpr.co.uk. Payments made by mobile will appear on an account instantly, whereas payments made using a QPR Pay card may take longer to appear.

How will QPR Pay transactions appear on my bank statement?
QPR Pay transactions will appear the same as any other purchase

Can I make online transactions?
Yes. Online transactions can be made using the payment details that appear on a QPR Pay card.

Is there a minimum spend?
There is no minimum spend for using QPR Pay, however, please note there is a 15p admin charge per transaction

Will my card work abroad?
Yes, supporters can make transactions worldwide at retailers that accept Mastercard. Charges will be in line with domestic charges.

Can I make a payment using both QPR Pay and QPR Cash?
Yes. If a supporter wishes to make a purchase in the Superstore, they can spread the payment across both QPR Pay and QPR Cash. Please note, however, supporters will only receive additional QPR Cash for the total paid in QPR Pay.

For example, if a supporter is purchasing a QPR T-Shirt for £15 and they wish to use their £5 QPR Cash discount, they will only receive an additional QPR Pay bonus on the balance of £10 – not the full £15.

Rewards

What rewards will I receive when I use QPR Pay?
For every transaction made, supporters will receive a bonus 2% of the value of the transaction back to their QPR Cash account. QPR will also reimburse the 15p admin fee in the form of QPR Cash for all completed transactions. QPR will also reimburse the transaction fee in the form of QPR Cash.

What’s more, throughout the season QPR Pay will give supporters the opportunity to benefit from a whole host of bespoke offers from the club’s sponsors and partners.

When will QPR Cash from a QPR Pay transaction appear in my QPR Cash account?
QPR Cash awards will appear on a supporters account within 28 days of a transaction taking place. If this isn’t the case, please email [email protected].

Matchday Access

How do I access Loftus Road on matchdays?
Please note, 2018/19 Season Ticket and Membership card will NOT be valid for the 2019/20 season.

Season Ticket holders will use their new QPR Pay Card which will be delivered by the start of the 2019/20 season to gain access to the stadium. This card will have printed on the reverse your seat detail and barcode for scanning entry at the turnstiles. Supporters can also use their app to gain access to Loftus Road for all eligible fixtures.

Members will receive their QPR Pay card in the post after purchasing their membership. This card will have a printed barcode on the reverse for scanning entry at the turnstiles.

When is my card valid for entry at Loftus Road?
Supporters can use their card or app to gain access to Loftus Road for all fixtures they have purchased a ticket for. For 2019/20 Season Ticket holders, this includes all home league fixtures. If a supporter holds a Membership, they will be permitted entry for all fixtures they have bought a Match Ticket for.

Can I gain access to home matches using the QPR app?
Yes. Supporters can open their app to display their ticket, this can then be inserted into the correct Loftus Road ticket reader in the same manner as an access card.

I don’t want to use QPR Pay, will I still be able to attend home matches?
All Season Ticket Holders and Members will receive a QPR Pay card for the 2019/20 season. Supporters have the option to only use their card for stadium access, as there is no obligation on their part to utilise the payment aspect of the card and to benefit from the QPR Cash rewards.

What do I do if my access card does not work on matchday?
In the first instance, please go to the nearest matchday kiosk who will be able to offer appropriate guidance.