WITH the 2020/21 league season commencing on Saturday 12th September we are able to update supporters on our ticketing strategy for the upcoming season.
We appreciate the patience shown from Season Ticket holders during these unprecedented circumstances as we have worked with the EFL and Government during an ever-changing situation.
Further to Government proposals relative to sporting events, the Club is working on the basis that supporters may be able to attend matches during October and has developed a ticketing strategy in preparation.
The number of 2020/21 Season Ticket holders is likely to exceed the reduced capacity available at Kiyan Prince Foundation Stadium in-line with current social distancing measures. As a result, the Club has put a ticketing strategy in place to ensure all Season Ticket holders are provided with a number of options ahead of the season.
Season Ticket Holders
All 2020/21 Season Ticket holders will be provided with streaming access and a pro-rata credit for each game played behind closed doors or if they are unable to attend through limited capacity for the upcoming season.
Free streaming access will be available on QPR+ to all 2020/21 Season Ticket holders for all HOME and MIDWEEK AWAY league games as a result of the flexible framework agreed by the EFL and Sky Sports.
All fans who purchase a Season Ticket prior to 5pm on Thursday 10th September will be sent a unique QPR+ code ahead of our opening league fixture against Nottingham Forest on Saturday 12th September. Supporters should ensure their QPR Club Account is up to date with their correct details including email to ensure they receive this. You can login to your QPR Club Account HERE.
Supporters who purchase a Season Ticket after 5pm on Thursday 10th September will still be entitled to a free QPR+ voucher, and these will be sent out as soon as possible.
Please note, this free stream offering is subject to change by the EFL without notice and is beyond the control of QPR.
Supporters will be able to watch weekend away games by purchasing a QPR+ match pass for £10 per fixture.
Season Ticket holders will receive a pro-rata ticketing credit for all 2020/21 league games they are unable to attend due to fixtures being played behind closed doors or due to limited capacity. The pro-rata credit will be calculated as 1/23rd of the season ticket purchase price for each fixture you cannot attend. The pro-rata credit will be released to season ticket holders at the end of the 2020/21 season.
Season Tickets for the current campaign will remain on sale until 2nd October.
2020/21 Season Ticket holders will have prioritised entry for all limited capacity fixtures this season and will be able to apply for tickets through a balloting system.
Following discussions with the Supporters’ Consultation Committee, it was agreed that while longevity of support is commended, it was important to give as many Season Ticket holders as possible the opportunity to see as many matches as possible. Therefore, all 2020/21 Season Ticket holders will be treated equally, irrespective of how many years a fan has held a season ticket in previous years.
Successful applicants for the ballot in respect of any game will be informed via email and receive a digital ticket. Supporters not on email will receive written confirmation.
Further instructions on the balloting process will be provided in due course. The Club are working to provide fair and equitable access to Season Ticket holders for all limited capacity fixtures. The process for Season Ticket holders to enter the ballot will depend on a number of factors still to be confirmed, including:
- The number of 2020/21 Season Ticket holders participating in the ballot process
- The number of our Sky Bet Championship home games operating under reduced capacity
- The permitted capacity for each of those Sky Bet Championship home games
Season Ticket holders who are unsuccessful in the ballot will receive a pro-rata credit to their ticketing account for this fixture. They will also receive priority within the subsequent ballot for the next fixture.
The club reserves the right to adjust seat allocation as necessary in order to maximise attendance.
2020/21 Season Ticket holders will be able to apply for tickets in their chosen bubbles. Each applicant within the chosen bubble would be required to have a 2020/21 Season Ticket.
Applicants will be asked to confirm at the point of selection that their group complies with government guidelines relative to social distancing.
Supporters can also form a social bubble with one other household for the purpose of an outdoor sporting event. When the balloting information is released you will have the opportunity to confirm the total number in your social bubble should you combine with another household of Season Ticket holders.
As part of the process of maximising the number of fans we can accommodate within the stadium, supporters within social bubbles will have a greater chance of success through the ballot process. However, you are reminded of the importance of adhering to all government guidelines regarding who is permitted within your social bubble.
In order to ensure that as many supporters as possible can be admitted for each game under reduced capacity, Season Ticket holders will NOT be guaranteed access to their normal seat or price category during this time, while some fans may be given a seat with restricted view.
If this presents a significant issue for you, we advise you not to enter the ballot system and instead request a refund on your season ticket as the club’s priority at this time is to maximise the number of supporters we can have in the stadium. Accommodating Season Ticket holders’ price categories will prevent us from achieving this.
Direct Debit Scheme
As a result of the changes made to the 2020/21 season schedule, the Direct Debit plan will now reduce from 10 to 8 monthly payments.
Season Ticket holders enrolled on the Direct Debit Scheme will have their first payment taken on Thursday 1st October. Supporters will receive notification of their first payment via email 10 days before it is taken.
Any Season Ticket holders who wish to amend their payment details or have any enquiries regarding their Direct Debit payments should email [email protected]
Season Ticket Renewals
Given the current circumstances the Club understand there is still uncertainty regarding the upcoming season. As a result, all fans who purchased a season ticket in 2019/20 are guaranteed they will be able to retain their seat for the 2021/22 campaign even if they do not purchase a season ticket for the current season. Therefore, seat move requests will not be actioned for 20/21 season.
Further information can be found HERE.
QPR CEO Lee Hoos will address all the above in a Q&A which will be used across club channels next week.