The below FAQs have been produced to help supporters who have questions about the club’s online video streaming service, QPR+.
QPR+ will be streaming ALL* of Rangers’ remaining nine matches in 2019/20 and these FAQs will help you to understand what season ticket holders need to do to be ready, and how non-season ticket holders can also watch games live.
The topics covered in these FAQs are:
- Who can watch the games
- When season ticket holders need to request their free QPR+ access by
- How to create a QPR Club Account
- How to activate a season ticket QPR+ voucher
- How to purchase QPR+ match passes
- How to watch a Live Stream
- Other FAQs
I am a 2019/20 season ticket holder. How can I watch our remaining matches?
With the remainder of the season now taking place behind closed doors, all 2019/20 QPR season ticket holders can waive their pro-rata refund in exchange for free access to the club’s online streaming service QPR+.
Season ticket holders need to request their free access to QPR+ by responding to a club survey. Click here to complete the survey.
Season ticket holders will be able to watch ALL of QPR’s remaining league fixtures on QPR+.
As a season ticket holder, how can I get my free access to QPR+?
Season ticket holders need to complete this survey and select ‘Option One’ if they would like to waive their pro-rata refund in exchange for free QPR+ access.
Please note, your option-one request will take one week to process. The deadline to complete the survey in time for Saturday's game against Barnsley has now passed.
If you want your access in time for Charlton Athletic v QPR on Saturday 27th June then you MUST complete the survey by 5pm on Sunday 21st June.
Season ticket holders who complete the survey will have a series of simple steps to follow in order to set up their account on QPR+.
I am a season ticket holder and I already have a QPR+ account. Will I need to create a new account?
No, all season ticket holders who select option one on the above survey will be emailed a code. You can redeem this code on your existing QPR+ account by following the steps below.
Can I watch QPR+ anywhere in the world?
All of QPR’s remaining nine matches that aren’t selected for live coverage by Sky Sports will be available to watch worldwide on QPR+.
Any games that are selected by Sky Sports will only be available for season ticket holders on QPR+.
I am a non-season ticket holder. Do I get free access to QPR+?
No, as stipulated by the EFL, free access to the club’s streaming service is only being provided to season ticket holders. You can still purchase match passes for games as a non-season ticket holder. Please see below for full details.
Creating a QPR Club Account
What is a QPR Club Account?
A QPR Club Account enables you to log into www.qpr.co.uk to access selected content on the QPR website, including the QPR+ streaming service.
How do I create a QPR Club Account?
How will I know if I already have a QPR Club Account?
After filling in your details on the registration page and pressing ‘Continue’ you will receive a red error message that says: ‘A QPR Account registered to that email address already exists’.
I know I have a QPR Club Account but I have forgotten my password. What should I do?
When logging in, there is an option to select ‘Forgotten Password?’. Click this, insert your email address and press ‘Continue’ and follow the steps to create a new password.
Activating your voucher
What will my QPR+ voucher code grant me access to?
As a 2019/20 season ticket holder, by activating this QPR+ code you will be able to watch all of Rangers’ remaining Championship matches live online.
How do I activate the code?
You can redeem your code by logging into your QPR Club Account and visiting the QPR+ page HERE. Please enter your code at the top of the page in the ‘Activate Voucher’ box and then press ‘Activate’.
Please note, you cannot activate your voucher on the QPR App. You will need to do this on the QPR website.
What does my code look like?
Your code is an eight-character code made up of capital letters.
How will I know if I have successfully redeemed my code?
After inserting your code at the top of this page and pressing ‘Activate’, you will receive a message on your screen that says ‘Success! Your voucher has been successfully redeemed.’
You will NOT receive an email to say that your code has been activated.
When can I redeem my code?
Season ticket holders can redeem their code now. We would advise supporters to redeem their codes as soon as possible.
I’m getting an error message when trying to redeem my code. What should I do?
Make sure you are logged in and then please try inserting the code by using another browser. We would recommend using Google Chrome for both desktop and mobile/ tablet.
Do I need to activate my code before each game?
No, this is a one-off activation. Once you activate your unique code this will be valid on your selected QPR Club Account for all remaining 2019/20 games.
Do I have to redeem my code to the QPR Club Account associated or linked to my Season Ticket?
No, supporters can use any QPR Club Account to redeem their code. This does not need to be associated to your Season Ticket.
I don’t have an email address, what can I do?
Unfortunately, in order to create a QPR Club Account and access QPR+ you need an email address. Supporters can use the details of a relative or friend to create an account if required.
Purchasing match passes (non-season ticket holders)
What is a QPR+ match pass?
A QPR+ match pass grants you access to the club’s live streaming service for one selected game. This means that you can watch the match live on your computer, tablet or mobile.
Where can I purchase match passes from?
Match passes are sold exclusively through the QPR website. You can browse the current available match passes by clicking HERE.
How much are QPR+ match passes?
Match passes are priced at £10 per match for supporters in the UK & Ireland, and £5 for overseas supporters. These prices are dictated by the EFL.
When are match passes on sale from?
Match passes will normally go on sale at least two weeks before a fixture is due to be played.
Can I buy passes for all of our remaining nine fixtures in one bundle/transaction?
No, QPR+ match passes have to be purchased separately.
Why aren’t match passes for all of our remaining nine matches on sale now?
Match passes will be placed on sale as and when the club are informed that they have not been selected for live coverage by Sky Sports on a particular date.
If QPR are selected for live coverage by Sky Sports, we cannot stream the match live due to EFL regulations.
Do I have to activate anything once I have purchased my match pass?
No, once you purchase a match pass it will automatically activate on your account.
Watching the Live Stream
How can I watch the stream?
Once you have activated your code you can watch the stream by CLICKING HERE. On the day of the match, the stream will go live around one hour before kick-off.
The link for the stream will be on the QPR homepage on the day of the match.
Can I test the stream is working before the day of the match?
Yes, if you are using a desktop computer/ laptop you can test the stream by CLICKING HERE.
If you are using a mobile/ tablet, you will need to use the QPR App and select 'QPR+LIVE' in the top right corner. This is a gold button.
Please note, you MUST be logged into your account in order for the stream to work on both computer/laptop and mobile/tablet.
How can I watch the stream and on what devices?
Fans will be able to watch the matches live in two ways.
- Using a PC or Laptop:The live stream will be available on the qpr.co.uk homepage on matchday. To access it click on the box that says ‘Live Stream’ and login with your account. Alternatively, you can also view HERE.
- Using a smartphone or tablet:Due to restrictions imposed on all clubs by the EFL, you are unable to view live games using a mobile website browser. You will need to download the FREE QPR App on Apple or Android to view on a mobile/tablet. When the stream is live, the QPR+ logo in the top right-hand corner will be gold. Click on it and select ‘Live Video’.
What page do I need to visit to watch the stream on a matchday?
Once you have activated your code you can watch the stream by CLICKING HERE. On the day of the match, the stream will go live around one hour before kick-off. You can only watch the stream on www.qpr.co.uk if you are using a computer/laptop.
Please note, you MUST have activated your code in order for the stream to play.
Can I watch on multiple devices at once?
No, supporters can only login and use their QPR Club Account on one device at a time.
Can I watch the stream through my television?
No, the stream will only be available through www.qpr.co.uk (desktop users) and the QPR app (mobile/ tablet users). Chromecasting is also currently against EFL regulations.
Can I view the stream on mobile data or do I need Wi-Fi?
Yes, the stream will work on both mobile data (3G/4G) and Wi-Fi. Please note, if you are using Wi-Fi then you will need a download speed of at least 2mbps in order for the stream to play smoothly. Similarly, you will need strong mobile data for the stream to play smoothly.
I am a QPR+ live audio commentary subscriber. Will I have access to the stream?
If you are a QPR+ live audio commentary subscriber and also a season ticket holder then you will need to activate the code emailed to you in order to access the stream. To do this, please follow the steps above.
If you are a QPR+ live audio commentary subscriber but not a season ticket holder then you can access live commentary as normal. You will need to purchase match passes HERE to watch games.
I am a QPR+ live video subscriber from overseas. Will I have access to the stream?
Yes, your video subscription will work as normal.
Are there minimum requirements for my devices?
If you want to browse the stream on a computer or laptop on www.qpr.co.uk, your device needs to comply with the following minimum system requirements:
- Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
- Memory: 2GB (1GB for netbooks) 128MB of graphics memory
- Operating Systems: Windows 8.1 or later, Mac 9+
- Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome
- and Safari (Internet Explorer and Opera are not supported for Live Video)
- 512MB of RAM (1GB of RAM recommended for netbooks)
Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by manufacturer
I have activated my code but I cannot watch the stream. Can you help me further?
I purchased a QPR Flexi-Ticket earlier this season and haven’t used all of my games up yet. Can I waive my refund in exchange for free QPR+ access?
No, free QPR+ access is only being granted to season ticket holders, as stipulated by the EFL. Flexi-Ticket holders will be contacted by the QPR Box Office later this month to arrange a pro-rata refund.
Do Hoops Members get a discount on match passes?
The price of QPR+ match passes is dictated by the EFL, so we are unable to offer a discount to Hoops Members.
*2019/20 season tickets holders will be able to watch all nine remaining matches live on QPR+ if they responded to the club’s refund survey before 5pm on Sunday 14th June.