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Breaking News

I have a question about QPR+ ahead of #WBAQPR

THE below FAQs have been produced to help supporters who have questions about the club’s online video streaming service, QPR+.

QPR+ will be streaming all of Rangers’ remaining matches in 2019/20 and these FAQs will help you to understand who is eligible to watch each game and what steps you must take to be ready to watch matches.

The topics covered in these FAQs are…

  • West Bromwich Albion v QPR (Wednesday 22nd July)
  • Purchasing QPR+ match passes
  • How to watch
  • Season ticket holders
  • QPR Club Accounts
  • Activating vouchers
  • Other FAQs

Who can watch West Bromwich Albion v QPR on Wednesday?

As Wednesday's match has been selected for live coverage by Sky Sports, only two groups of supporters will be able to use QPR+ to watch the game live:

  • UK & Ireland-based season ticket holders who have activated a QPR+ voucher
  • Supporters who live in an EFL Dark Market country (more info below)

What is an EFL 'Dark Market' country? 

A Dark Market country sits outside of the EFL's global television deal, meaning the club are permitted to show matches live there, even when games are selected for live coverage by Sky Sports or an overseas broadcaster. 

I live overseas. How do I know if I'm in a Dark Market country? 

A list of the EFL's Dark Market countries can be seen below. These are the ONLY countries - other than the UK & Ireland for season ticket holders - where QPR+ will be showing West Brom v QPR live on Wednesday.

How much are QPR+ match passes for the West Brom game?

West Brom v QPR match passes are priced at £5 and will only be on sale in EFL Dark Market countries. Match pass prices are dictated by the EFL.

You can purchase a match pass by clicking here.

If I purchase a West Brom v QPR match pass, will I receive a code to activate?

No, supporters who purchase match passes will have the pass automatically linked to the account that they bought it on. You do not need to activate a code after buying a match pass.

I am a season ticket holder who activated their QPR+ voucher to watch QPR v Barnsley/Charlton v QPR/QPR v Fulham/Middlesbrough v QPR/Wigan v QPR/QPR v Sheffield Wednesday/Luton Town v QPR/QPR v Millwall. Will I need a new voucher to watch West Brom v QPR (on July 22nd)?

No, the vouchers activated by season ticket holders are valid until the end of the season. Once you have activated your voucher, it will be linked to your QPR+ account until the end of 2019/20.

Will I need to activate the same voucher again before Wednesday's game against West Brom?

No, you only needed to activate your voucher once. If you try and activate your voucher again, you will get an ‘invalid’ message come up on your screen.

I tried to activate my voucher for a second time and the ‘invalid’ message came up on screen. Does this mean my voucher has now been cancelled?

No, this simply means that your voucher has already been activated. It will not cancel the voucher you have already activated.  

I am an overseas season ticket holder with an active QPR+ voucher. Can I watch the West Brom game live on QPR+ on Wednesday? 

No, due to the match being shown live on Sky Sports, the club must put a location block on the live stream. This location block includes all countries apart from the EFL's Dark Market nations. 

Overseas season ticket holders with an active QPR+ voucher have been contacted by the club.

I am a UK or Ireland-based season ticket holder but I have now gone abroad. Will I be able to watch the West Brom game live on QPR+?

No, the above answer will also apply to you. 

I am a regular QPR+ subscriber from overseas but I'm not in a Dark Market country. When games are normally selected for live coverage by Sky Sports it means that we cannot watch the game live using QPR+, is this still the case?

That's correct. Overseas subscribers will, however, will be able to use QPR+ to tune into live audio commentary of the West Brom game. 

Can you remind me of where I can watch the game on Wednesday?

Fans will be able to watch the matches live in two ways.

  1. Using a PC or Laptop:The live stream will be available on the qpr.co.uk homepage on matchday. To access it click on the box that says ‘Live Stream’ and login with your account. Alternatively, you can also view HERE.
  2. Using a smartphone or tablet: Due to restrictions imposed on all clubs by the EFL, you are unable to view live games using a mobile website browser. You will need to download the FREE QPR App on Apple or Android to view on a mobile/tablet. When the stream is live, the QPR+ logo in the top right-hand corner will be gold. Click on it and select ‘Live Video’.

Purchasing match passes (non-season ticket holders)

What is a QPR+ match pass?

A QPR+ match pass grants you access to the club’s live streaming service for one selected game. This means that you can watch the match live on your computer, tablet or mobile.

Where can I purchase match passes from?

Match passes are sold exclusively through the QPR website. You can browse the current available match passes by clicking HERE.

How much are QPR+ match passes?

West Brom match passes are priced at £5 and are only available to buy in the EFL's Dark Market countries. These prices are dictated by the EFL.

When are match passes on sale from?

West Brom match passes are on sale now. You will only be able to purchase one if you are in an EFL Dark Market country. 

Do I have to activate anything once I have purchased my match pass?

No, once you purchase a match pass it will automatically activate on your account. You will not receive a code to activate.

I have purchased a match pass for the West Brom game but I can still see the option to buy a West Brom match pass on the QPR+ page. Have I done something wrong?

No, all available match passes will always be listed on the QPR+ page whether you have purchased a match pass or not.

I have purchased a West Brom match pass and now I’m back on the QPR+ page but I cannot see where to watch the game. What should I do?

Please follow the steps below.

Watching the Live Stream

How can I watch the stream?

Once you have activated your season ticket code or purchased a match pass you can watch the stream by CLICKING HERE. On the day of the match, the stream will go live around one hour before kick-off.

The link for the stream will be on the QPR homepage on the day of the match.

How can I watch the stream and on what devices?

Fans will be able to watch the matches live in two ways.

  1. Using a PC or Laptop: The live stream will be available on the qpr.co.uk homepage on matchday. To access it click on the box that says ‘Live Stream’ and login with your account. Alternatively, you can also view HERE.
  2. Using a smartphone or tablet: Due to restrictions imposed on all clubs by the EFL, you are unable to view live games using a mobile website browser. You will need to download the FREE QPR App on Apple or Android to view on a mobile/tablet. When the stream is live, the QPR+ logo in the top right-hand corner will be gold. Click on it and select ‘Live Video’.

What page do I need to visit to watch the stream on a matchday?

Once you have activated your code or purchased a match pass you can watch the stream by CLICKING HERE. On the day of the match, the stream will go live around one hour before kick-off. You can only watch the stream on www.qpr.co.uk if you are using a computer/laptop.

Please note, you MUST have purchased a match pass, or activated a season ticket voucher, in order for the stream to play.

Can I watch on multiple devices at once?

No, supporters can only login and use their QPR Club Account on one device at a time.

Can I watch the stream through my television?

No, the stream will only be available through www.qpr.co.uk (desktop users) and the QPR app (mobile/ tablet users). Chromecasting is also currently against EFL regulations.

Can I view the stream on mobile data or do I need Wi-Fi?

Yes, the stream will work on both mobile data (3G/4G) and Wi-Fi. Please note, if you are using Wi-Fi then you will need a download speed of at least 2mbps in order for the stream to play smoothly. Similarly, you will need strong mobile data for the stream to play smoothly.

Season ticket holders

I am a 2019/20 season ticket holder. How can I watch our remaining matches?

With the remainder of the season taking place behind closed doors, all 2019/20 QPR season ticket holders were able to waive their pro-rata refund in exchange for free access to the club’s online streaming service QPR+.

Season ticket holders based in the UK or Ireland will be able to watch ALL of QPR’s remaining league fixtures on QPR+.

As a season ticket holder, how can I get my free access to QPR+?

Season ticket holders needed to complete a survey if they wanted to waive their pro-rata refund in exchange for free QPR+ access. The deadline to complete the survey has now passed.

I am a season ticket holder and I already have a QPR+ account. Do I need to create a new account?

No, all season ticket holders who selected option one on the survey were emailed a code. You can redeem this code on your existing QPR+ account by following the steps below.

Can I watch QPR+ anywhere in the world?

All of QPR’s remaining matches that aren’t selected for live coverage by Sky Sports will be available to watch worldwide on QPR+.

Any games that are selected by Sky Sports will only be available for UK & Ireland-based season ticket holders on QPR+.

I am a non-season ticket holder. Do I get free access to QPR+?

No, as stipulated by the EFL, free access to the club’s streaming service is only being provided to season ticket holders. You can still purchase match passes for games as a non-season ticket holder. Please see below for full details.

Creating a QPR Club Account

What is a QPR Club Account?

A QPR Club Account enables you to log into www.qpr.co.uk to access selected content on the QPR website, including the QPR+ streaming service.

How do I create a QPR Club Account?

You can create a QPR Club Account by clicking Login/Register or by clicking HERE. A step-by-step guide with more help can be found HERE.

How will I know if I already have a QPR Club Account?

After filling in your details on the registration page and pressing ‘Continue’ you will receive a red error message that says: ‘A QPR Account registered to that email address already exists’.

I know I have a QPR Club Account but I have forgotten my password. What should I do?

When logging in, there is an option to select ‘Forgotten Password?’. Click this, insert your email address and press ‘Continue’ and follow the steps to create a new password.

Activating your voucher

What will my QPR+ voucher code grant me access to?

As a 2019/20 season ticket holder, by activating your QPR+ code you will be able to watch all of Rangers’ remaining Championship matches live online.

How do I activate the code?

You can redeem your code by logging into your QPR Club Account and visiting the QPR+ page HERE. Please enter your code in the ‘Activate Voucher’ box and then press ‘Activate’.

Please note, you cannot activate your voucher on the QPR App. You will need to do this on the QPR website.

What does my code look like?

Your code is an eight-character code made up of capital letters.

How will I know if I have successfully redeemed my code?

After inserting your code at the bottom of this page and pressing ‘Activate’, you will receive a message on your screen that says ‘Success! Your voucher has been successfully redeemed.’

You will NOT receive an email to say that your code has been activated.

I’m getting an error message when trying to redeem my code. What should I do?

Make sure you are logged in and then please try inserting the code by using another browser. We would recommend using Google Chrome for both desktop and mobile/ tablet.

I’m getting a message that says ‘duplicate account’ when I try to activate my code. What should I do?

If you receive this message you should email [email protected] or contact @QPRPlusPass on Twitter.

Do I need to activate my code before each game?

No, this is a one-off activation. Once you activate your unique code this will be valid on your selected QPR Club Account for all remaining 2019/20 games.

Do I have to redeem my code to the QPR Club Account associated or linked to my Season Ticket?

No, supporters can use any QPR Club Account to redeem their code. This does not need to be associated to your Season Ticket.

I don’t have an email address, what can I do?

Unfortunately, in order to create a QPR Club Account and access QPR+ you need an email address. Supporters can use the details of a relative or friend to create an account if required.

Other FAQs

I am a QPR+ live audio commentary subscriber. Do I have access to the stream?

If you are a QPR+ live audio commentary subscriber and also a season ticket holder who requested a QPR+ voucher then you will need to activate the code emailed to you in order to access the stream. To do this, please follow the steps above.

If you are a QPR+ live audio commentary subscriber but not a season ticket holder then you can access live commentary as normal. You will need to purchase match passes HERE to watch games.

Are there minimum requirements for my devices?

If you want to browse the stream on a computer or laptop on www.qpr.co.uk, your device needs to comply with the following minimum system requirements:

  • Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
  • Memory: 2GB (1GB for netbooks) 128MB of graphics memory
  • Operating Systems: Windows 8.1 or later, Mac 9+
  • Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome
  • and Safari (Internet Explorer and Opera are not supported for Live Video)
  • 512MB of RAM (1GB of RAM recommended for netbooks)

Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by manufacturer

I have activated my code but I cannot watch the stream. Can you help me further?

You can email our technical support team at [email protected] who are on hand to help supporters with any issue they may encounter or tweet @QPRPlusPass.

I purchased a QPR Flexi-Ticket earlier this season and haven’t used all of my games up yet. Can I waive my refund in exchange for free QPR+ access?

No, free QPR+ access is only being granted to season ticket holders, as stipulated by the EFL. Flexi-Ticket holders will be contacted by the QPR Box Office later this month to arrange a pro-rata refund.

Do Hoops Members get a discount on match passes?

The price of QPR+ match passes is dictated by the EFL, so we are unable to offer a discount to Hoops Members.