THE below FAQs have been produced to help supporters who have questions about the club’s online video streaming service, QPR+.
QPR+ will be live streaming all of Rangers’ league games until further notice and these FAQs will help you to understand who can watch each game and what steps you must take to be able to access them.
The topics covered in these FAQs are:
- Who can access what on QPR+
- How to create/ login to a QPR Club Account
- How to purchase QPR+ match passes
- How to watch a Live Stream
- Other FAQs
Who can watch Friday's match against Brentford (November 27th) live on QPR+?
Friday's stream will only be available to watch in a small number of overseas countries, known as the EFL Dark Markets. These places are countries where the EFL's global television deal is not present.
The club cannot sell match passes for Brentford v QPR domestically or in most overseas countries as the fixture has been selected for live coverage by Sky Sports.
Moreover, the fixture is NOT covered by season ticket holders' QPR+ vouchers, as the EFL still class the fixture as a weekend away match.
I am a 2020/21 season ticket holder. Does my QPR+ voucher cover me for the Brentford game?
No. Although the match has been moved to Friday, the EFL still class the game as a weekend away match, meaning it is not covered by your season ticket voucher.
I am an overseas QPR+ video subscriber. Can I watch Brentford v QPR live on QPR+?
It depends what country you are in. If you are in any of the below countries then yes you can watch the game live. If you are not in one of the below countries that means the country you are in is covered by the EFL's global television deal and we are not permitted to stream Friday's game there. You will be able to listen to live audio commentary, however.
How can I watch the Brentford game if I am not a season ticket holder or overseas video subscribers?
As mentioned above, QPR+'s coverage of Brentford v QPR will be very limited on Friday, owing to the fixture's Sky Sports selection.
Match passes will only be on sale in a very small number of countries. Please see above image.
If you are able to buy a match pass, you can purchase it from this page: https://www.qpr.co.uk/qprpluspass/
Please note, you will NOT receive a voucher when you buy a match pass. The match pass will automatically link to the QPR Account that you purchase it on, so please make a note of the email address that you use to login.
After buying your match pass, you can watch on the QPR App, or this page on the website: https://www.qpr.co.uk/videos/live/live-matches/
I have purchased a match pass for the Brentford fixture but I cannot find the link to watch the game on the QPR+ page. What should I do?
The QPR+ page is for purchasing match passes only. The link you will need to watch the match is this one: https://www.qpr.co.uk/videos/live/live-matches/.
Alternatively, you can download the new QPR App and watch the game there.
When I purchase a match pass, do I need to make sure that I log back into the same account on Friday to watch the game?
Yes. If you have multiple QPR Accounts, you should make a note of the email address that you use to log in and buy your match pass. You MUST log into the same account on Friday in order to watch as the match pass will be linked to that email address.
I have seen that QPR have launched a new app. Can I watch Friday's game on the old app or will I have to download the new one?
All fans who wish to watch live games via an app MUST download the club’s new app. The previous app is no longer operational.
Download the new app here.
I am not sure how to work the new QPR App. Are there any guides that I can follow to help me?
Yes, click HERE to visit a helpful playlist on our YouTube channel.
Creating/logging into a QPR Club Account
What is a QPR Club Account?
A QPR Club Account enables you to log into www.qpr.co.uk to access selected content on the QPR website, including the QPR+ streaming service.
How do I create a QPR Club Account?
Do I need to create a new QPR Club Account for live streaming or can I use an existing one?
No, if you regularly log into the QPR website then you can use your normal credentials to log in.
How will I know if I already have a QPR Club Account?
After filling in your details on the registration page and pressing ‘Continue’ you will receive a red error message that says: ‘A QPR Account registered to that email address already exists’.
I know I have a QPR Club Account but I have forgotten my password. What should I do?
When logging in, there is an option to select ‘Forgotten Password?’. Click this, insert your email address and press ‘Continue’ and follow the steps to create a new password. Please note, the reset password email may filter into your junk folder.
I don’t have an email address, what can I do?
Unfortunately, in order to create a QPR Club Account and access QPR+ you need an email address. Supporters can use the details of a relative or friend to create an account if required.
Purchasing match passes
What is a QPR+ match pass?
A QPR+ match pass grants you access to the club’s live streaming service for one selected game. This means that you can watch the match live on your computer, tablet or mobile.
Where can I purchase match passes from?
Match passes are sold exclusively through the QPR website. You can browse the current available match passes by clicking HERE.
How much are QPR+ match passes?
Match passes are priced at £10 per match for supporters in the UK & Ireland, and £7 for overseas supporters. These prices are dictated by the EFL.
When are match passes on sale from?
Match passes will normally go on sale at least two weeks before a fixture is due to be played.
Can I buy passes for multiple fixtures in one bundle/transaction?
No, QPR+ match passes have to be purchased separately due to EFL rules.
Why aren’t match passes for all of our fixtures on sale now?
Match passes will be placed on sale as and when the club are informed that they have not been selected for live coverage by Sky Sports on a particular date.
If QPR are selected for live coverage by Sky Sports, we cannot sell QPR+ match passes due to EFL regulations.
Do I have to activate anything once I have purchased my match pass?
No, once you purchase a match pass it will automatically activate on your account. You will NOT receive a voucher when you purchase a match pass.
Watching the Live Stream
How can I watch the stream?
Once you have activated your season ticket voucher or purchased a match pass you can watch the stream by CLICKING HERE. On the day of the match, the stream will go live around one hour before kick-off.
The link for the stream will be on the QPR homepage on the day of the match.
How can I watch the stream and on what devices?
Fans will be able to watch the matches live in two ways.
- Using a PC or Laptop: The live stream will be available on the qpr.co.uk homepage on matchday. To access it, click on the box that says ‘Live Stream’ and login to the account that you activated your QPR+ voucher on/purchased your match pass on. Alternatively, you can also view HERE.
- Using a smartphone or tablet: Mobile/tablet users can also use qpr.co.uk to watch live streams but we would recommend using the QPR App. You can download the QPR App for free on Apple or Android mobile/tablet devices. Head to the 'Matches & Tickets' section on the bottom menu and press the 'Watch' button from around 30 minutes before kick-off to watch. Make sure you are logged into the QPR App before trying to watch.
What page do I need to visit to watch the stream on a matchday?
Once you have activated your voucher/ bought your match pass you can watch the stream by CLICKING HERE. On the day of the match, the stream will go live around one hour before kick-off.
Please note, you MUST have a valid voucher/subscription/match pass in order for the stream to play.
Can I watch on multiple devices at once?
No, supporters can only login and use their QPR Club Account on one device at a time.
Can I watch the stream through my television?
The streams will only be available through www.qpr.co.uk and the QPR app (mobile/ tablet users). Some fans may be able to connect their internet browsers to their televisions but this is down to fans to organise. Chromecasting is currently against EFL regulations.
Can I view the stream on mobile data or do I need Wi-Fi?
Yes, the stream will work on both mobile data (3G/4G) and Wi-Fi. Please note, if you are using Wi-Fi then you will need a download speed of at least 2mbps in order for the stream to play smoothly. Similarly, you will need strong mobile data for the stream to play smoothly.
I am a QPR+ live audio commentary subscriber. Will I have access to the stream?
If you are a QPR+ live audio commentary subscriber then you can access live audio commentary as normal. You will need to purchase match passes HERE to watch games.
Season ticket holders were provided with QPR+ access to all nine games, home and away, at the end of last season. Why has this changed to just home and midweek away games?
This was a decision made by the EFL, following a new flexible agreement made between themselves and Sky Sports.
What does ‘flexible agreement’ mean?
The agreement between the EFL and Sky Sports allows clubs to live stream their matches while games are being contested behind closed doors. As supporters hopefully begin to return to matches later in the season, this agreement may change, hence the use of the word flexible.
Are there minimum requirements for my devices?
If you want to browse the stream on a computer or laptop on www.qpr.co.uk, your device needs to comply with the following minimum system requirements:
- Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
- Memory: 2GB (1GB for netbooks) 128MB of graphics memory
- Operating Systems: Windows 8.1 or later, Mac 9+
- Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome
- and Safari (Internet Explorer and Opera are not supported for Live Video)
- 512MB of RAM (1GB of RAM recommended for netbooks)
Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by manufacturer.
I have activated my voucher/purchased a match pass but I cannot watch the stream. Can you help me further?
Do Hoops Members get a discount on match passes?
The price of QPR+ match passes is dictated by the EFL, so we are unable to offer a discount to Hoops Members.