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FAQs: Season Tickets 2022/23

Frequently Asked Questions for fans purchasing a 2022/23 season ticket

On-Sale Information

When do season tickets for the 2022/23 season go on sale?

  • Season Ticket Renewal Loyalty Window available from Monday 30th May 2022 until 5pm on Thursday 30th June 2022 – season ticket seat guaranteed
  • New Season Tickets Loyalty Window available from Monday 30th May 2022 until 5pm on Thursday 30th June 2022 – see ‘New’ Loyalty Prices, subject to ticket availability

Rail Seating FAQs

Who gets first option on purchasing in rail seating areas?

Stage 1 – Season ticket holders currently occupying seats which are to be converted into rail seating will be given priority.  Supporters renewing in Blocks ML, NL and PL are reminded that these are now standing areas with the opportunity to sit pre-match and at half-time if desired.

Any supporter currently in Blocks ML, NL or PL who wishes to move to the Family Stand section (Blocks HL to LL) or a different area of the stadium should contact the Box Office via email [email protected] as soon as possible to register their interest.

Supporters who renew online and wish to move seats will need to email [email protected] to register their seat move request. All seat moves will be dealt with in strict date order of receipt.

Stage 2 – Following this, season ticket holders who were originally displaced from the Lower Loft for the implementation of the Family Stand will be given the opportunity to purchase in the rail seating area. Supporters should contact the Box Office via email [email protected] to register your interest.

Stage 3 – Season ticket holders in other areas of the stadium will then have priority for the purchase of rail seating tickets. Supporters are advised to renew their current seat and request a seat move into rail seating which will be dealt with in strict date order of receipt. Supporters should contact the Box Office via email [email protected] to register your interest.

Will the implementation of rail seating change the capacity?

No. The capacity of the stadium will remain the same as a rail-seating seat occupies the same space as a standard seat.

I don’t want to move – do I have to?

No. No supporter will be forced to move from their seat if they do not wish to.

How much will a rail seating seat be?

Tickets in rail seating areas will be similar to the cost of a regular seat in a comparable area of the stadium.

I still have concerns. What can I do?

Please contact the club via [email protected] so we can arrange a convenient time to discuss these with you.

When will the general sale period begin for rail seating?

Further Season Ticket on-sale information will be announced after the Loyalty Window, which ends at 5pm on Thursday 30th June 2022, subject to ticket availability.

General Information

How many season tickets can I purchase?

Current season ticket holders can renew their existing seat and purchase an additional two seats at the Renewal Loyalty Window prices, subject to availability.

Season ticket holders with the Super Hoops Upgrade are able to purchase an additional two season tickets at the Renewal Loyalty Window prices, subject to availability.

New Supporters are able to purchase a maximum of two season tickets at the New Loyalty Window Prices, subject to availability.

Please note all seats are subject to availability.

Will I get a new application form for 2022/23 season tickets in the post?

Like the past few seasons, the Season Ticket renewal process is paperless, so fans will not be sent a renewal pack in the post. Supporters can secure their seat by visiting seat.qpr.co.uk.

If you do not have access to the internet, please contact the QPR Box Office via email [email protected] or phone 020 8740 2613 during normal office opening hours to complete your purchase (10am-5pm Monday to Friday).

What matches are included in the 2022/23 season ticket?

All 23 home league fixtures during the 2022/23 campaign. For avoidance of doubt this excludes any additional home cup ties.

How much do 2022/23 season tickets cost?

Please visit the season tickets tab on our website HERE for the full list of prices.

Can I renew my season tickets online?

Yes, you can. Supporters can renew by visiting seat.qpr.co.uk. Supporters will be required to login using their email address and password associated to their season ticket account.

Once logged in supporters can view their own season ticket renewal as well as anyone in their Fan Network. ‘Add Ons’ will appear for renewal if applicable (Super Hoops Upgrade etc).

Please note, any supporters wishing to renew seats for fans who are not in their network will need to add the Client Reference Number and surname of each supporter to their network to be able to renew in one transaction.

The Fan Network can be found by clicking on your account in the top right-hand corner of the page when logged in and the tab 'Network' will appear on the right-hand side.

Any supporters who are not currently a season ticket holder or member and wish to purchase a season ticket, please visit www.qpr.co.uk and create a ticketing account to enable you to purchase available seats.

How can I pay for my season ticket?

Season Tickets can be purchased online by visiting www.qpr.co.uk or paid for in cash (in person only), cheque (made payable to QPR Holdings Ltd), by Credit/Debit card (Amex and Diners not accepted), or using one of our Direct Debit options from our partner Bottomline Technologies (click HERE for full terms).

My seat is classed as Restricted View. Will I get a discount?

No, if you choose a restricted view seat when there are normal view seats still available, no discount applies.

Is there a discount price for securing my season ticket during the renewal window?

Yes, there is a Renewal Loyalty Window discount in place up until 5pm on Thursday 30th June 2022. In addition, there is a new price over the same period for New Season Ticket Holders.

What are the cut-off dates for each age band?

  • Kids must be under eight on August 1st 2022 (born on or after 01/08/2014) and they must be accompanied by a full-paying adult. Please note that Kids U8 season tickets are limited at a maximum of two Kids U8 per full-paying adult
  • Juniors must be under 18 on August 1st 2022 (born on or after 01/08/2004)
  • Young Adults must be under 23 on August 1st 2022 (born on or after 01/08/1999)
  • Seniors must be over 61 on August 1st 2022 (born on or before 01/08/1961)

Please note that proof of age in the form of a photocopy of the supporter's birth certificate or passport is required by the QPR Box Office for all new concession season tickets. This is not required for renewals. 

Can I cancel my season ticket?

The QPR Box Office does not generally offer refunds on season ticket purchases. However, if you wish to be considered for a refund prior to the start of the 2022/23 season you must send a request in writing to the QPR Box Office via post or email [email protected] and each request will be reviewed on a case-by-case basis. Please note that season tickets cannot be cancelled after the 2022/23 season has commenced.

When will I receive my season ticket card?

For the 2022/23 season, our general admission ticketing process is now fully digital. Season ticket holders will no longer receive a physical season card so supporters will be required to enter the stadium by using their Apple/Google Wallet or the QPR App.

All season ticket holders will receive an email by the end of July with their digital season ticket attached. Supporters who currently have a physical card from 2021/22 season and only use it for stadium access can use the same card in 2022/23.

Supporters who use their QPR Pay Card for stadium access and have activated it as a debit card will receive a new QPR Pay Card as the expiry date will have lapsed.

Any supporter who is unable to access the stadium digitally and has moved seat and/or changed price class is advised to email [email protected].

Before I go-ahead with my season ticket purchase, is it possible to go into the stands to see the view from my exact seat?

Please email the Box Office [email protected] or call 020 8740 2613 (10am-5pm Monday to Friday) to arrange a suitable date and time to view available seats.  

What is the Family Stand Policy?

The Family Stand Policy states:

Our Family Stand quotas are those advertised as ‘Family Package’, if you require anything outside these quotas please contact the Box office to discuss your requirements.

The designated Family Stand area is intended for groups with juniors and young adults. If there are occasions when a Young Adult Under 23, Junior U18 or Kid U8 within a group of season ticket Holders is unable to attend, the accompanying adults holding valid tickets will be permitted entry.

For all home matches in the 2022/23 season if a Young Adult Under 23, Junior U18 or Kid U8 Season Ticket holder is unable to attend a match their ticket can be upgraded a maximum of five times to an adult ticket and the group of adults will be allowed to remain in the Family Stand. Supporters will be charged the difference between the per-match cost breakdown of the season ticket and a full-price match ticket for the relevant price category. To do this, please email the Box Office [email protected] or call 020 8740 2613 (10am-5pm Monday to Friday).

The club offers free and heavily discounted tickets to juniors to encourage them to attend QPR. If junior tickets are consistently not being used or are being upgraded to adult tickets the club reserves the right to relocate the group out of the designated family and junior area to a more appropriate area.

Any adult attempting to access the Family Stand using a Young Adult Under 23, Junior U18 or Kid U8 Season Ticket will be dealt with under the stadium rules of entry.

Kids U8 tickets are only valid with a full-paying adult and are not valid with the discounted family packages.

There is no place for anti-social behaviour at Loftus Road. If you experience or witness any behaviour you feel is unacceptable in the Family Stand or any other area of the stadium on a matchday, please report it. You can contact our confidential anti-social behaviour hotline by phone call or SMS on 07557 435 421, as well as emailing [email protected]. Please be sure to include as much information as possible, including your location.

I have a Kid U8 season ticket. What happens if the U8 can’t attend a home game?

Accompanying adults are encouraged to advise the QPR Box Office if the U8 will not be attending a fixture, so they can make the seat available to other fans.

The club offers free U8 season tickets to encourage children to attend. If an U8 season yicket is not regularly used by the junior holder or made available to the QPR Box Office for at least 3 consecutive matches, the accompanying adult will be contacted to discuss the use of the ticket. If the seat is not used or made available to the QPR Box Office for a further three consecutive matches, the U8 season ticket may be cancelled.

I have a concession season ticket. What happens if I can’t attend a home game?

If you have a concession season ticket, it can be ‘upgraded’ to an adult ticket for a maximum of five matches per season. You will be charged the difference between the per-match cost breakdown of the concession price paid and a full-price match ticket for the relevant price category.

To do this, please email [email protected] or please call the Box Office on 020 8740 2613 (10am-5pm Monday to Friday).

If I, as a disabled/ambulant supporter, am unable to attend a fixture what can I do?

Please contact the Box Office via email [email protected] or call 020 8740 2613 (10am-5pm Monday to Friday) as early as possible to upgrade the relevant tickets to the correct price category.

I have a small child who does not need their own seat. Will they need a season ticket to come in with me to every match?

Yes, due to health and safety reasons, every fan in the stadium must hold a valid ticket.

NOTE it is club policy that individuals under 14 years of age are not allowed to attend a match at the stadium without a qualifying adult (age 18 years and over). As a result, and in line with reasonable adjustments, any supporter who is under 14 years of age must attend a match with a parent or guardian. Supporters over 14 years and under 18 years are allowed to attend a match at the stadium unaccompanied however they are not allowed to be responsible for another supporter. Only supporters aged 18 years and over can be responsible for a supporter under the age of 18 years.

Season Ticket Add-Ons

Why should I get a Super Hoops Upgrade? Adults £21, Juniors £16

By adding the Super Hoops Upgrade to your season ticket, you can get all the benefits of becoming a Hoops Member. These include access to Members’ Pre-sales for home match tickets, where you will be able to buy one additional ticket at the discounted members' price, an exclusive membership pack and additional Loyalty Points. You will also become eligible to join the Away Season Ticket scheme, all benefits subject to availability. Go to www.qpr.co.uk for further information.

Can I buy additional match tickets during a Members’ Pre-sale without the Super Hoops Upgrade next season?

Yes, you can purchase up to six tickets without the upgrade, but you will not receive the membership discount price – all tickets are subject to availability.

If I get a Super Hoops Upgrade, when will I receive my membership pack?

Membership packs will be delivered in August 2022. Please note that the pack can take longer to be delivered to international fans and the club are not responsible for any potential customs charges.

What is the Automatic Home Cup Tie Scheme?

By selecting this add-on, you guarantee your season ticket seat for all home cup ties.

When QPR are drawn at home, the QPR Box Office will automatically charge the match ticket price (please note, no £3.50 administration fee will be charged) to your credit/debit card and the ticket will be sent digitally. Please note, to qualify for this scheme the expiry date on your payment card must be after May 31st 2023.

Should your seat not be available for any home cup tie due to stadium configuration, you will be allocated the best available seat in the same price band in the South Africa Road Stand and the ticket will be sent digitally.

What is an Away Season Ticket?

Season Ticket Holders who have also opted for the Super Hoops Upgrade will be able to apply to join the Away Season Ticket scheme (limited to 500 season ticket holders and priority will be given to supporters that held an Away Season Ticket during the 2021/22 season).

When the QPR Box Office receives the tickets for any league, cup or play-off match, they will automatically charge the match ticket price (+£3.50 administration fee) to your credit/debit card and send you the paper ticket in the post. Please note, to qualify for this scheme the expiry date on your payment card must be after May 31st 2023.

Only Super Hoops Season Ticket Holders are eligible to join the scheme and if you sign up you will be contacted by the Box Office requesting your away match seating preferences and payment details. This option must be taken up at the same time as you purchase your season ticket.

Can I purchase a car park space for the 2022/23 season?

Car park spaces are available to renewals only. No new spaces are available for the 2022/23 season.

Can I make a donation to the QPR in the Community Trust when purchasing my season ticket?

Supporters wishing to make a donation to the QPR in the Community Trust can do so at the checkout stage of your purchase where a drop-down option appears to select the predefined amounts available to donate.

Ticket Resale

Twickets will be available to season ticket holders as a ticket resale platform, please visit www.twickets.live for more information.

Season Ticket Benefits

How many Loyalty Points do I get for being a season ticket holder?

All supporters that purchase a season ticket will receive 100 Loyalty Points to add to their 21/22 total (existing Loyalty Points balances will roll-over into the new season).

40 additional bonus points for supporters that renew their season ticket during the renewal window.

Supporters who purchase the Super Hoops Upgrade will receive an additional 30 Loyalty Points.

What can I use these Loyalty Points for?

For the 2022/23 season, high-demand away matches with limited availability will be sold in a series of pre-sales based on Loyalty Points. The high number of Loyalty Points you receive by becoming a season ticket holder will give you an advantage over fans who are not season ticket holders.

Will we have our seat labels for the 2022/23 campaign?

The club will continue to offer season ticket holders a personalised seat label. These will be installed by the end of September.

What other benefits are there from becoming a season ticket Holder?

Please click HERE for a full list of benefits as a season ticket holder.

Moving Seats

Can I move my Season Ticket seat on a game-by-game basis?

You can ‘move’ your season ticket seat to another part of the ground which has the same price category (i.e. Bronze, Silver, Gold or Platinum) a maximum of five matches per season. To do this, please email the Box Office [email protected] or call 020 8740 2613 (10am-5pm Monday to Friday).

I was a season ticket holder in 2021/22 but I would like to change my seat for the new campaign. Is this possible? 

After you have purchased your 2022/23 season ticket, you can email [email protected] with a request to move your seat, should alternative seats become released after the renewal period closes. On your request, please include (a) your Client Reference Number (or numbers if you have purchased season tickets in a group); (b) the block, row and seat number(s) of the seat(s) you have purchased; (c) your desired move e.g. further forward / closer to an aisle and (d) whether you would be prepared to move to an alternative block if seats fit your criteria elsewhere.

In the days following the Thursday 30th June 2022, the QPR Box Office will reallocate unclaimed season ticket deats to supporters who requested to move via date order subject to availability.

Please note move requests will not be considered unless you have already made your season ticket purchase.

Once the season starts, if I am unhappy with my seat can I chose to permanently move to a new location?

Yes, this will be possible subject to availability. If you wish to upgrade your season ticket to a higher price category, the QPR Box Office will charge you the pro-rata difference. Please note that should you move before the beginning of the season, your seat label will be installed on your new seat in due course. Supporters who are on the Direct Debit scheme are advised to liaise with the QPR Box Office as depending on the time of the month will depend on when the move can be finalised.

Season Tickets for Disabled Supporters

How much are season tickets for disabled supporters?

Please visit the Season Tickets tab on our website HERE for a full list of disabled prices.

To be eligible for disabled prices and to qualify for a free personal assistant ticket if required, supporters must be able to provide ‘proof of disability’ to the QPR Box Office, such as evidence that the supporter is in receipt of Disability Living Allowance of the Middle or Higher rate for either component. Please email [email protected] call 020 8740 2613 (10am-5pm Monday to Friday) or visit www.qpr.co.uk for further information including a full list of accepted proof of disability. 

Do the on-sale phases still apply to disabled supporters?

Yes, the rules are the same for all supporters:

  • Season Ticket Renewal Loyalty Window available from Monday 30th May 2022 until 5pm on Thursday 30th June 2022 – season ticket seat guaranteed
  • New Season Tickets Loyalty Window available from Monday 30th May 2022 until 5pm on Thursday 30th June 2022 – see ‘New’ Loyalty Prices, subject to ticket availability

Last season I supplied the QPR Box Office with my proof of disability paperwork from the DWP. Do I need to send this again in order to receive the Disabled/Ambulant concession price and a free carer for the 2022/23 season?

Yes, the QPR Box Office needs to receive valid paperwork each season as all supporters circumstances are subject to change.  For a list of the types of proof of disability that the Club accepts please go to www.qpr.co.uk/tickets/disabled-tickets.

Is there a limit on the number of season tickets available for fans in wheelchairs?

To ensure wheelchair spaces are available to fans on a match-by-match basis, the club only makes available a limited number of wheelchair space season tickets. These spaces were sold out in the 2021/22 season and these existing season ticket holders will have first-refusal to renew their season tickets.

Is there a limit on the number of season tickets available for Ambulant Disabled fans?

No, as long as season tickets are available, ambulant disabled fans will be able to purchase season tickets in the Bronze, Silver or Gold areas of the ground, subject to availability.