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Season Tickets FAQs

Frequently Asked Questions for Season Ticket Holders

Prices Benefits T&Cs

General Information


When do Season Tickets for the 2019/20 season go on sale?

Season Ticket Renewal Loyalty Window available from Tuesday 18th December 2018 until 5:00 pm on Tuesday 30th April 2019 – season seat guaranteed

New Season Tickets Loyalty Window available from Tuesday 18th December 2018 until 5:00 pm on Tuesday 30th April 2019 – see ‘New’ Loyalty Prices, subject to ticket availability.

When will the General Sale begin?

Further Season Ticket on-sale information will be announced after the loyalty window which ends at 5:00 pm on Tuesday 30th April 2019, subject to ticket availability.

How many Season Tickets can I purchase?

Current Season Ticket holders can renew their existing seat and purchase an additional 2 seats at the Early Bird prices, subject to availability.

Current Members are able to purchase a maximum of 2 season tickets at the New prices, subject to availability.

Season Ticket Holders with the Super Hoops Upgrade are able to purchase an additional 2 season tickets at the Early Bird prices.

New Supporters are able to purchase a maximum of 2 season tickets at the New Prices, subject to availability.

Please note all seats are subject to availability. 

Will I get a new application form for 2019/20 Season Tickets in the post?

Like last season, the Season Ticket renewal process is paperless, so fans will not be sent a renewal pack in the post this year. Supporters can secure their seat by visiting www.qpr.co.uk.

If you do not have access to the internet, please call the QPR Box Office on 08444 777 007 and select option 5 during normal office opening hours to complete your purchase.

What matches are included in the 2019/20 Season Ticket?

All Home League Fixtures during the 2019/20 campaign. For the avoidance of doubt, this excludes any additional home cup ties.

How much do 2019/20 Season Tickets cost?

Please visit the Season Tickets tab on our website HERE for the full list of prices.

How can I pay for my Season Ticket?

Season Tickets can be paid for in cash (in person only), cheque (made payable to QPR Holdings Ltd), by Credit/Debit card (Amex and Diners not accepted), or using one of our Direct Debit finance options from our partner First Capital Cash Flow (full terms available HERE).

Can I renew my Season Tickets online?

Yes, you can. Supporters can renew by visiting www.qpr.co.uk. Supporters will be required to log in under the details associated with their season ticket account. Supporters own and anyone in their Fan Network Season Tickets and Add Ons will appear for renewal. Please note, any supporters wishing to renew seats who are not in their network will need to add the client reference number and surname of each supporter to their network to be able to renew in one transaction. Any supporters who are not currently a season ticket holder or member and wish to purchase a season ticket please contact the Box Office on 08444 777 007 and select option 5 during normal office opening hours.

The Fan Network can be found by clicking on your account in the top right-hand corner of the page when logged in and the tab “Network” will appear on the right-hand side.

My seat is classed as Restricted View. Will I get a discount?

No, if you choose a restricted view seat when there are normal view seats still available, no discount applies.

Is there a discount price for securing my Season Ticket during the renewal window?

Yes, there is an Early Bird discount in place up until 5:00 pm on Tuesday, 30th April 2019. In addition, there is a new price over the same period for New Season Ticket Holders.

What are the cut-off dates for each age band?

  • Kids must be under 8 on 1st August 2019 (born on or after 01/08/2011) and they must be accompanied by a full paying adult. Please note that Kids U’8 Season Tickets are limited.

  • Juniors must be under 18 on 1st August 2019 (born on or after 01/08/2001)
  • Young Adult Under 23’s must be under 23 on 1st August 2019 (born on or after 01/08/1996)

  • Senior Citizens must be over 60 on 1st August 2019 (born on or before 01/08/1959)

Please note that proof of age in the form of a photocopy of the supporter's birth certificate or passport is required by the QPR Box Office for all new concession Season Tickets. This is not required for renewals.

Can I cancel my Season Ticket?

The QPR Box Office does not generally offer refunds on Season Ticket purchases. However, if you wish to be considered for a refund prior to the start of the 2019/20 season you must send a request in writing to the QPR Box Office via post or email [email protected] and each request will be reviewed on a case-by-case basis. Please note that Season Tickets cannot be cancelled after the 2019/20 season has commenced.

When will I receive my Season Ticket Card?

Please note, all season ticket holders WILL receive a new QPR Pay card which will be used for stadium access for the 2019/20 season. This will be delivered to all season ticket holders by the 1st week in August.

For full details regarding QPR Pay, please click HERE.

To confirm, 2018/19 season cards will NOT be activated for the 2019/20 and all season ticket holders will receive a new QPR Pay card.

Can I collect my Season Ticket Card from the QPR Box Office?

2019/20 Season Cards will be sent from an external mailing house and therefore are unable to be collected from the QPR Box Office. Any supporters who do not receive their new QPR Pay season card by the 1st August should contact Customer Services on 0208 740 2613 (10am-5pm Monday to Friday).

Before I go ahead with my Season Ticket-purchase, is it possible to go into the stands to see the view from my exact seat?

Please call the Box Office Customer Service Line on 0208 740 2613 (10am-5pm Monday to Friday) to arrange a suitable date and time to view your seat.

What is the total number of Season Tickets which will be available for fans to purchase for the 2019/20 Season?

The Club will be restricting the number of Season Tickets sold for the 2019/20 season. All Season Ticket Holders will have the opportunity to renew their Season Ticket.

I had a Season Ticket last season and really like my seat. Can I purchase the same seat this season?

Yes, for the whole of the Early Bird Window you will be able to renew your seat from last season. Please note that after 5:00 pm on Tuesday, 30th April 2019 all 2018/19 Season Ticket seats which have not been renewed will be released.

What price will I pay for my Season Ticket after the renewal window has closed?

If there are any further on-sale windows, you will have to pay the General Sale price which will be confirmed in due course. Please note that after the renewal window, your seat(s) will not be guaranteed.

What is the Family Stand Policy?

The Family Stand Policy states:

Our family stand quotas are those advertised as ‘Family Package’, if you require anything outside these quotas please contact the Box office to discuss your requirements.

The designated Family Stand area is designated for groups with juniors and young adults. If there are occasions when a Young Adult Under 23, Junior U18 or Kids U8 within a group of Season Ticket Holders are unable to attend, the accompanying adults holding valid tickets will be permitted entry

For all home matches in the 2019/20 season if a Young Adult Under 23, Junior U18s or Kids U8 Season Ticket holder is unable to attend a match their ticket can be upgraded a maximum of 5 times to an adult ticket and the group of adults will be allowed to remain in the Family Stand. Supporters will be charged the difference between the per-match cost breakdown of the Season Ticket and a full price match ticket for the relevant price category. To do this, please call Box Office Customer Services on 020 8740 2613 (10am-5pm Monday to Friday).

The club offers free and heavily discounted tickets to juniors to encourage them to attend QPR. If junior tickets are consistently not being used or are being upgraded to adult tickets the club reserves the right to relocate the group out of the designated family and junior area to a more appropriate area.

Any adult attempting to access the Family Stand using a Young Adult Under 23, Junior U18 or Kids U8 Season Ticket will be dealt with under the stadium rules of entry.

If you experience any behaviour that you feel is unacceptable in the Family Stand or indeed any other area of the Stadium on a matchday, please send an SMS to the club’s confidential operations number 07557 435421, including as much information about the issue (e.g. seat details) as possible.   

I have a Kids U8 Season Ticket. What happens if the U8 can’t attend a home game?

Accompanying adults are encouraged to advise the QPR Box Office if the U8 will not be attending a fixture, so they can make the seat available to other fans.

The club offers free U8 season tickets to encourage children to attend. If an U8 Season Ticket is not regularly used by the junior holder or made available to the QPR Box Office for at least 3 consecutive matches the accompanying adult will be contacted to discuss the use of the ticket. If the seat is not used or made available to the QPR Box Office for a further three consecutive matches, the U8 Season Ticket may be cancelled.

I have a concession Season Ticket. What happens if I can’t attend a home game?

If you have a concession Season Ticket, it can be ‘upgraded’ to an adult ticket for a maximum of 8 matches per season. You will be charged the difference between the per-match cost breakdown of the Concession price paid and a full price match ticket for the relevant price category. To do this, please call the Box Office Customer Services Line on
020 8740 2613 (10:00 am - 5:00 pm Monday to Friday) or email [email protected] for further information.

If I, as a disabled/ambulant supporter, am unable to attend a fixture what can I do?

Please contact the Box Office Customer Service Line as early as possible to upgrade the carer’s ticket to the correct concession on 0208 740 2613 (10:00 am - 5:00 pm Monday to Friday).

I have a small child who does not need their own seat. Will they need a Season Ticket to come in with me to every match?

Yes, due to health and safety reasons, every fan in the stadium must hold a valid ticket.

Season Ticket Add-ons


Why should I get a Super Hoops Upgrade? – Adults £20, Juniors £15

By adding the Super Hoops Upgrade to your Season Ticket, you can get all the benefits of becoming a Hoops Member. These include access to Members’ Presales for home match tickets, where you will be able to buy one additional ticket at the discounted member’s price, subject to availability, an exclusive membership pack and additional Loyalty Points. You will also become eligible to join the Away Season Ticket scheme, subject to availability. Go to www.qpr.co.uk for further information.

Can I buy additional match tickets during a Members’ Presale without the Super Hoops Upgrade next season?

Yes, you can purchase up to 6 tickets without the upgrade but you will not receive the membership discount price.

If I get a Super Hoops Upgrade, when will I receive my Membership Pack?

Membership packs will begin to be dispatched from August 2019 and be delivered in due course. Please note that the pack can take longer to be delivered to International fans.

What is the Automatic Home Cup Tie Add-on?

By selecting this add-on, you guarantee your Season Ticket seat for all home cup ties.

When QPR are drawn at home, the QPR Box Office will automatically charge the match ticket price (+ £3.50 administration fee) to your Credit/Debit card and the ticket will be loaded directly onto your Season Card. Please note, to qualify for this scheme the expiry date on your payment card must be after 31st May 2020.

Should your seat not be available for any home cup tie due to stadium configuration, you will be allocated the best available seat in the same price band in the South Africa Road stand and will be sent a paper ticket in the post.

What is an Away Season Ticket?

Season Ticket Holders who have also opted for the Super Hoops Upgrade will be able to apply to join the Away Season Ticket Scheme (limited to 500 Season Ticket Holders and priority will be given to supporters that held an Away Season Ticket during the 2018/19 season).

When the QPR Box Office receives the tickets for any league, cup or playoff match, they will automatically charge the match ticket price (+ £3.50 administration fee) to your Credit/Debit card and send you the paper ticket in the post. Please note, to qualify for this scheme the expiry date on your payment card must be after 31st May 2020.

Only Super Hoops Season Ticket Holders are eligible to join the scheme and if you sign up you will be sent a separate application form in the post requesting your away match seating preferences. This option must be taken up at the same time as you purchase your Season Ticket.

Can I purchase a car park space for the 2019/20 season?

No. Car park spaces are sold out for the 2019/20 season.

Ticket Resale


The Club will continue to have a ticket resale platform in place for the 2019/20 season, further details to follow.

Season Ticket Benefits


How many Loyalty Points do I get for being a Season Ticket Holder?

All supporters that purchase a Season Ticket will receive 100 Loyalty Points to add to their 2018/19 total (existing Loyalty Points balances will roll-over into the new season).

+40 additional bonus points for supporters that renew their Season Ticket during the renewal window

Supporters who purchase the Super Hoops Upgrade will receive an additional 30 Loyalty Points.

What can I use these Loyalty Points for?

For the 2019/20 season, high-demand away matches with limited availability will be sold in a series of presales based on Loyalty Points. The high number of Loyalty Points you receive by becoming a Season Ticket holder will give you an advantage over fans who are not Season Ticket Holders.

Will we have our seat labels for the 2019/20 campaign?

For the 2019/20 Season, supporters will have a personalised seat label. These will be installed by the 1st September. – Cut-off date.

What other benefits are there from becoming a Season Ticket Holder?

Please click HERE for a full list of benefits.

Moving Seats


Can I move my Season Ticket seat on a game by game basis?

You can ‘move’ your Season Seat to another part of the ground which has the same price category (i.e. Bronze, Silver, Bronze or Platinum) a maximum of five matches per season. To do this, please call the Box Office Customer Services Line on 0208 740 2613 (10:00 am - 5:00 pm Monday to Friday) or email [email protected] for further information.

I was a Season Ticket Holder in 2018/19 but I would like to change my seat for the new campaign. Is this possible?

After you have purchased your 2019/20 Season Ticket, you can email [email protected] with a request to move your seat, should alternative seats become released after the renewal period closes. On your request, please include (a) your client reference number (or numbers if you have purchased Season Tickets in a group); (b) the block, row and seat number(s) of the seat(s) you have purchased; (c) your desired move e.g. further forward / closer to an aisle and (d) whether you would be prepared to move to an alternative block if seats fit your criteria elsewhere.

In the days following the 30th April 2019, the QPR Box Office will reallocate unclaimed Season Seats to supporters who requested to move via date order subject to availability. Further information will then be announced via www.qpr.co.uk in due course.

Please note move requests will not be considered unless you have already made your Season Ticket purchase.

Once the season starts, if I am unhappy with my seat can I chose to permanently move to a new location?

Yes, this will be possible subject to availability. If you wish to upgrade your Season Ticket to a higher price category, the QPR Box Office will charge you the pro-rata difference. Please note that should you move before the beginning of the season, your seat label will be installed on your new seat in due course.

Season Tickets for Disabled Supporters


How much are Season Tickets for disabled supporters?

Please visit the Season Tickets tab on our website HERE for a full list of disabled prices.

To be eligible for disabled prices and to qualify for a free personal assistant ticket if required, supporters must be able to provide ‘proof of disability’ to the QPR Box Office, such as evidence that the supporter is in receipt of Disability Living Allowance of the middle or higher rate for either component. Please email [email protected] call 020 8740 2613 (10:00 am - 5:00 pm Monday to Friday) or visit www.qpr.co.uk for further information including a full list of accepted proof of disability.

Do the on-sale phases still apply to disabled supporters?

Yes, the rules are the same for all supporters.

Season Ticket Renewal Early Bird Window available from Tuesday 18th December 2018 until 5:00 pm on Tuesday 30th April 2019 – season seat guaranteed

New Season Tickets Loyalty Window available from Tuesday 18th December 2018 until 5:00 pm on Tuesday 30th April 2019 – see ‘New’ Prices, subject to ticket availability.

Last season I supplied the QPR Box Office with my Proof of Disability Paperwork from the DWP. Do I need to send this again in order to receive the Disabled/Ambulant concession price and a free carer for the 2019/20 season?

Yes, the QPR Box Office needs to receive valid paperwork each season as all supporters circumstances are subject to change. For a list of the types of proof of disability that the Club accepts please click HERE.

Is there a limit on the number of Season Tickets available for fans in wheelchairs?

To ensure wheelchair spaces are available to fans on a match-by-match basis, the club only makes available a limited number of wheelchair space Season Tickets. These spaces were sold out in the 2018/19 season and these existing Season Ticket holders will have first-refusal to renew their Season Tickets.

Is there a limit on the number of Season Tickets available for Ambulant Disabled fans?

No, as long as Season Tickets are available, ambulant disabled fans will be able to purchase Season Tickets in the Bronze, Silver or Gold areas of the ground.