Disabled Supporters

Making Loftus Road accessible to all

Disabled and ambulant supporters are an integral part of our fan-base at Queens Park Rangers Football Club and we look forward to welcoming you to Loftus Road.


To book tickets, please call the Box Office on 08444 777 007, or if you would like any further information on facilities, please e-mail the QPR Box Office - boxoffice@qpr.co.uk.

Please click HERE for an Easy Read Guide to Loftus Road. Our home fans guide can be accessed HERE.

Wheelchair Supporters

Wheelchair spaces are available to home supporters in Block AL in the West Paddock, Block GL in the East Paddock and Block X in the Ellerslie Road Stand. Wheelchair supporters are eligible for the discounted disabled concession (the same as the Senior concessionary rate) and are able to bring an accompanying carer free of charge. In order to be eligible for the discounted disabled concession and free carer, the QPR Box Office requires 'proof of a disability', which must be provided annually. The following are accepted:

  1. Receipt of the middle or higher rate of the Disability Living Allowance (mobility or care component)
  2. Receipt of either the Severe Disablement Allowance or Attendance Allowance
  3. A personal letter from your GP

NB: Receipt of an Orange / Blue badge will not be considered sufficient proof of disability for the concessionary ticket price.

These places are provided at a concessionary price (subject to other concessions where applicable e.g. pre-game/online booking) payable by the disabled person using the wheelchair. Should a personal assistant be required, they will not be charged.

Facilities

Loftus Road is accessible to disabled supporters, and has 19 wheelchair bays for disabled home supporters. Wheelchair spaces are available to home supporters in Block AL in the West Paddock, Block GL in the East Paddock and Block X in the Ellerslie Road Stand. As with all ticket categories at Loftus Road, we strongly advise that you secure your tickets prior to matchday to avoid disappointment. Wheelchair supporters are also able to bring a carer free of charge.

Ambulant Supporters

Ambulant supporters are able to purchase tickets in any area of the ground except Platinum, provided there are no health and safety issues. However, if they buy tickets in the Gold, Silver and Bronze areas of the ground, they will be eligible to receive the discounted ambulant concession (the same as the Senior concessionary rate) and, if required, are able to bring an accompanying carer free of charge.

In order to be eligible for the discounted ambulant concession and free carer, the QPR Box Office requires 'proof of a disability', which must be provided annually. The following are accepted:

  1. Receipt of the middle or higher rate of the Disability Living Allowance (mobility or care component)
  2. Receipt of either the Severe Disablement Allowance or Attendance Allowance
  3. A personal letter from your GP

NB: Receipt of an Orange / Blue badge will not be considered sufficient proof of disability for the concessionary ticket price.

For ambulant supporters who require a wheelchair to get to the stadium, but are not necessarily confined to their wheelchair, the club are able accommodate a limited number of wheelchairs in Alton House reception during their visit to Loftus Road. Please contact boxoffice@qpr.co.uk in advance to ensure availability.

For the purposes of this policy and the administration of the concessionary ticketing policy, both categories of people will be termed 'ambulatory disabled supporters' and those supporters with ambulatory disabilities of a severe nature will qualify for the concessionary treatment and have access to seating nearest the entrances/exits.

Provision will be in "designated areas" only and should the individual not wish to sit here, they forfeit the entitlement to a disability related concession.

Eligibility to these areas will be dependent on providing proof of disability (as described above) or will be decided on individual merit based on information provided to the QPR Box Office; this information will assist in determining each individual's suitability for use of the facilities.

Visually Impaired Supporters

The Club has positions for visually impaired supporters and, if required, their personal assistants.

Match commentary is provided by a dedicated audio described commentary and headsets are available at the Alton House entrance on South Africa road. Please contact Fiona Hodgson on 0208 740 2520 or e-mail her at fionah@qpr.co.uk to organise this service.

Eligibility for this concession requires proof of disability as described above or each person can provide a copy of their registration document which certifies they are Registered Blind or Registered Partially Sighted, or provide qualifying documentation from their optician equivalent to registration requirements.

The Club strongly recommends that each visually impaired person attending a match should be accompanied by a person who is fully able to support their needs in the event of an emergency.

Guide Dogs are allowed into the stadium, but we would recommend that supporters with Guide Dogs contact the Club before the match so that we can discuss with them access into the ground, facilities inside the ground and the welfare of the Guide Dog before, during and after the match.

Hearing Impaired Supporters

Supporters with impaired hearing can be accommodated in the stadium by various means.

Providing the Box Office has been informed that the supporter is hearing impaired, a steward will be informed local to where they are sitting who will be on hand to help if there are any issues. If there is a stadium evacuation, or a safety notice is broadcast on the PA system, the steward will make the supporter aware. It is also strongly recommended that each hearing impaired person attending a match at Loftus Road is accompanied by a person aged 16 or over who is fully able to support their needs in the event of an emergency.

Please be aware that due to stadium configuration, there are some areas of the ground from which the big screen is out of view, and this can be used to broadcast important messages, so for the optimal matchday experience you may wish to contact boxoffice@qpr.co.uk for advice on where best to sit.

Fans registered with the Club as disabled are eligible to bring a carer free of charge if required. The quoted prices are for Disabled Adults, Seniors Over 60 and Young Adults 18-21 only. Disabled Juniors Under-18 and Kids Under-8 supporters pay the standard concession price and are entitled to a free helper.

Supporters with Autism

We aim to ensure that supporters with autism are well accommodated at Loftus Road. In February 2015 the club won an Autism Access Award, demonstrating the club’s commitment to making Loftus Road an autism friendly stadium. 

Our Easy Read Guide is available HERE and may help prepare supporters with autism for their experience at Loftus Road. If you require any further information please do not hesitate to contact the Box Office on 02087 402 613 or alternatively e-mail boxoffice@qpr.co.uk.

Facilities for Supporters with Infirmities

Supporters with physically restricting medical conditions can sometimes have difficulty in reaching seats in some parts of the stadium.

Queens Park Rangers Football Club is conscious of a growing elderly population and wish to consider their needs in order for them to be able to continue watching matches whenever possible. With this in mind it is proposed that those elderly people suffering from an infirmity which prevents them climbing large numbers of steps should be able to request a seat in the most accessible part of the stadium (i.e. nearest the entrances/exits). Please advise the Ticket Office of this request at the time of booking.

Should their infirmity be so severe that the supporter cannot manage more than one or two steps, they may be entitled to the concession offered for ambulatory disabled supporters (see above).

Facilities for Supporters with Learning Difficulties

Supporters with learning difficulties can normally be accommodated in any part of the stadium in normal seating. However, if, for any reason, a person with a learning difficulty feels that ordinary stand seating would be unsuitable for them, they will be entitled to sit in the disabled concessionary areas and receive the appropriate concession (including the FREE carer seat). Please contact the QPR Customer Services Line on 0208 740 2613 for further information.

Family Seating

Queens Park Rangers Football Club recognises that disabled people have families who may wish to attend matches as a family unit in much the same way as non-disabled people would. The Club will try and accommodate such requests although this may not always be possible.

Please contact the Ticket Office for assistance in obtaining tickets as close as possible to the designated areas.

Disabled Persons' Toilets

There is one toilet in each stand with a choice of "sided" transfers. These toilets are alarmed.

If you experience any problems with use of the disabled toilets (or feel that they are being abused), please contact the nearest steward on the day or the QPR Customer Services Line on 0208 740 2613 after the match.

Access to Other Facilities

The Club has many facilities available on matchdays and non-matchdays which aren't directly linked with actually watching the match. Such facilities include the Superstore, lounges, suites and executive boxes. The Club has carried out an informal DDA Audit of these facilities and a review is currently on-going.

Accessible Websites

Useful information for disabled supporters regarding facilities at grounds across the country can be found on the Level Playing Field website - www.levelplayingfield.org.uk.

Steward Training

Queens Park Rangers Football Club's stewards are trained in the FSQ modular system, which includes a disability module.

Staff Training

Elements of staff training which relate to 'disability awareness' and 'disability etiquette' have been identified and a training programme will be instituted to ensure that awareness and etiquette is observed. This training programme will be on-going. Queens Park Rangers Football Club is forcefully committed to developing a "can do" culture by introducing such training and it will remain the hub to the further development of this policy.

Audit

As part of its disability awareness, Queens Park Rangers Football Club will undertake to have Loftus Road audited annually for accessibility for disabled people. This is a key component of The Equality Act 2010 and FA Guidelines.

How To Get Here

Parking
We advise all fans not to travel by car to the ground due to no parking facilities. Alternative public transport routes are advised.

Underground
Not all tube stations close to the ground are wheelchair accessible. The closest wheelchair accessible station is Wood Lane, which is just 10 minutes away. This station has access to the train from the platform via a manual boarding ramp, as well as lifts.

Bus
All Transport for London (TFL) bus routes are now wheelchair accessible. Around 2 hours before kick-off, South Africa road is then closed. Prior to that, any bus stop on South Africa Road is advised. After the road closure, the bus stops closest to the stadium are at White City station, or on Bloemfontein Road.

Taxi
All London Style ‘Black Cabs’ are wheelchair accessible and can provide a suitable alternative to the bus or car. After the road closure has gone in, the recommended drop off point is the Bloemfontein junction with South Africa Road, which is 150m from the West Paddock Stand entrance.